Need help?
Something wrong with an order, a delivery, a payment or your invoice? Raise an issue and our support team will get back to you on WhatsApp, phone or email. You can follow every update from My tickets.
What do you need help with?
Frequently asked questions
How do I raise an issue with my order?
Tap "Raise an issue", pick what the problem is about, select the order and describe what went wrong. Adding a photo of the items or packaging helps us resolve it faster. You can also start from the order itself: open it from My Orders and tap "Need help?".
How quickly will I hear back?
Payment and same-day delivery issues are handled first, usually within a few hours. Most other requests get a response within one working day. You will get a confirmation on your preferred channel as soon as your ticket is created.
Where can I see the status of my request?
Go to "My tickets" (also in your account menu under "Support & tickets"). Each ticket shows its current status, the full conversation with our team and a timeline of what has happened so far.
Our team asked me for more details. How do I reply?
Open the ticket from "My tickets" and send your reply at the bottom of the conversation. You can attach up to 3 photos or PDFs with each message. Tickets waiting on your reply are closed automatically after 72 hours, so please respond when you can.
My issue came back after the ticket was resolved. What can I do?
You can reopen a resolved ticket within 7 days of it being resolved, straight from the ticket page. After that, please raise a new issue and mention your earlier ticket number.
How long do refunds take?
Once a refund is approved it is issued to your original payment method. Banks usually take 3–7 business days to show it in your account.
I need a GST invoice or a correction to my invoice.
Raise an issue under "Invoice / GST", select the order and tell us the GSTIN and billing details you need. Our accounts team will share the corrected invoice on your ticket.