Privacy Policy

By using the Tidbeat Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Tidbeat Platform.

We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy, we will endeavor to provide you with reasonable notice of such changes, such as via prominent notice on the Tidbeat Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.

The Tidbeat Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Tidbeat shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Tidbeat Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

We will collect and process the following information about you. Information you give us where applicable - This includes information submitted when you:

• Create or update your Tidbeat account, which may include your name, email, phone number, login name and password, address, date of birth and profile picture. If you sign in to the Tidbeat Platform through third-party sign-in services such as Facebook, Gmail or any other social networking or similar site (collectively, “SNS”), you will be allowing us to pass through and receive from the SNS your log-in information and other user data.

• Provide content to us, which may include reviews, ordering details and history, favorite vendors, special merchant requests, contact information of people you refer to us and other information you provide on the Tidbeat Platform (“Your Content”).

• Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email.

• Correspond with Tidbeat for customer support.

• Report problems for troubleshooting.

• If you sign up to use our Services as a merchant or a delivery partner, we may collect location details, copies of government identification documents and other details (KYC), call and SMS details.

• To provide, personalize, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalize your Tidbeat account.

• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services.

• To administer and enhance the security of our Tidbeat Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

• To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services.

• To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries.

• To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns.

• To allow you to participate in interactive features of our Services, if any.

• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

We may share your information that we collect for following purposes:

• With Partner Restaurants/Merchant:While you place a request to order food through the Tidbeat Platform, your information is provided to us and to the restaurants/merchants with whom you may choose to order. In order to facilitate your food order processing, we provide your information to that restaurant/merchant in a similar manner as if you had made a food order directly with the restaurant. If you provide a mobile phone number, Tidbeat may send you text messages regarding the order's delivery status.

• For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us when we are obligated under the applicable laws or in good faith to respond to court orders and processes.

• Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts.

• Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party.

• Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.

• For Internal Use:We may share your information with any present or future member of our “Group” or affiliates for our internal business purposes. The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.

• To fulfill the purpose for which you provide it.

• We may share your information other than as described in this Policy if we notify you and you consent to the sharing.

We have in place appropriate technical and security measures to secure the information collected by us.

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at [email protected]