This document is an electronic record in terms of Information
Technology Act, 2000 and rules there under as applicable and the
amended provisions pertaining to electronic records in various
statutes as amended by the Information Technology Act, 2000. This
document is published in accordance with the provisions of Rule 3 (1)
of the Information Technology (Intermediaries guidelines) Rules, 2011
(the " Website"). The Website referred to as the "Platform". Please
on the Platform. By even merely using the Platform, you shall be
contracting with Tidbeat and you signify your acceptance to the
the Platform from time to time, which takes effect on the date on
which you use the Services, and create a legally binding arrangement
to abide by the same.
The Platform is operated and owned by Tidbeat, a company
incorporated under the Companies Act, 1956 and having its registered
office at Plot No. C-45, Papireddy Nagar, Jagathgiri Gutta,
Balanagar, Hyderabad – West Zone, 500037. For the purpose of these
natural or legal person who has agreed to become a buyer or customer
on the Platform by providing Registration Data while registering on
the Platform as a registered user or as a Guest. The terms
"Tidbeat", "we", "us" or "our" shall mean Tidbeat entity.
Tidbeat enables purchasing the prepared food and beverages
("Platform Services") from participant restaurants/merchants by
buyers. The buyers ("Buyer/s") can place orders ("Orders") from
variety of products listed on the Platform and Tidbeat enables
delivery of such orders at select localities of serviceable areas in
Hyderabad ("Delivery Services"). The Platform Services and Delivery
Services are collectively referred to as "Services". For the
delivery services rendered, Tidbeat may charge you delivery fee
(inclusive of applicable taxes whenever not expressly mentioned)
Tidbeat policies at any time by posting changes on the Platform, and
you shall be liable to update yourself of such changes, if any, by
accessing the changes on the Platform. You shall, at all times, be
Tidbeat policies and note the changes made on the Platform. Your
continued usage of the services after any change is posted
Tidbeat grants you a personal, non-exclusive, non-transferable,
limited privilege to access, enter, and use the Platform. By
by the other terms and conditions and Tidbeat policies (including
may be posted on the Platform from time to time.
Use of Platform and Services
Tidbeat neither make any representation or warranty as to
specifics (such as quality, value, salability, etc.) of the
products or services proposed to be sold or offered to be sold or
purchased on the Platform nor does implicitly or explicitly
support or endorse the sale or purchase of any products or
services on the Platform. Tidbeat accepts no liability for any
errors or omissions, whether on behalf of itself or third parties.
Tidbeat is operating an online marketplace and assumes the role of
facilitator, and does not at any point of time during any
transaction on the Platform come into or take possession of any of
the products or services offered by Merchant.
Tidbeat is only providing a platform for communication and it is
agreed that the contract for sale of any of the products or
services shall be a strictly bipartite contract between the
Merchant and the Buyer. In case of complaints from the Buyer
pertaining to food efficacy, quality, or any other such issues,
Tidbeat shall notify the same to Merchant and shall also redirect
the Buyer to the Merchant. The Merchant shall be liable for
redressing Buyer complaints. In the event you raise any complaint
on any Merchant accessed using our Platform, we shall assist you
to the best of our abilities by providing relevant information to
you, such as details of the Merchant and the specific Order to
which the complaint relates, to enable satisfactory resolution of
Bookings and Financial Terms
The Platform allows you to place food order bookings and we will,
subject to the terms and conditions set out herein, enable
delivery of such order to you.
Tidbeat do not own, sell, resell on its own and/or do not control
the Merchants or the related services provided in connection
thereof. You understand that any order that you place shall be
including, but not limited to, product availability and delivery
As a general rule, all food orders placed on the Platform are
treated as confirmed.
However, upon your successful completion of booking an order, we
may call you on the telephone or mobile number provided to confirm
the details of the order, the price to be paid and the estimated
delivery time. For this purpose, you will be required to share
certain information with us, including but not limited to (i) your
first and last name (ii) mobile number; and (iii) email address.
It shall be your sole responsibility to bring any incorrect
details to our attention.
In addition to the foregoing, we may also contact you by phone and
/ or email to inform and confirm any change in the order, due to
availability or unavailability or change in price of the order as
informed by the Merchant. Please note change or confirmation of
the order shall be treated as final. It is clarified that Tidbeat
reserves the right to not to process your order in the event you
are unavailable on the phone at the time we call you for
confirming the order and such event the provisions of the
cancellation and refund policy below shall be applicable.
All payments made against the purchases/services on the Platform
by you shall be compulsorily in Indian Rupees acceptable in the
Republic of India. The Platform will not facilitate transactions
with respect to any other form of currency with respect to the
purchases made on platform.
You agree to pay us for the total amount for the order placed by
you on the Platform. We will collect the total amount in
the pricing terms set forth in the applicable menu.
The final tax bill will be issued by the Merchant to the Buyer
along with the order and Tidbeat is merely collecting the payment
on behalf of such Merchant. All applicable taxes and levies, the
rates thereof and the manner of applicability of such taxes on the
bill are being charged and determined by the Merchant. Tidbeat
holds no responsibility for the legal correctness/validity of the
levy of such taxes. The sole responsibility for any legal issue
arising on the taxes shall reside with the Merchant.
Disclaimer: Prices on any product(s) as is reflected on the
Platform may due to some technical issue, typographical error or
product information supplied by Merchant be incorrectly
reflected and in such an event Merchant may cancel such your
The Merchant shall be solely responsible for any
warrantee/guarantee of the food products sold to the Buyers and in
no event shall be the responsibility of Tidbeat.
Cancellations and Refunds
As a general rule you shall not be entitled to cancel your order
once you have received confirmation of the same. If you cancel
your order after it has been confirmed, Tidbeat shall have a
right to charge you cancellation fee of a minimum INR 300 upto
the order value (inclusive of applicable taxes), with a right to
either not to refund the order value or recover from your
subsequent order, the complete/ deficit cancellation fee, as
applicable, to compensate our restaurant and delivery partners.
Tidbeat shall also have right to charge you cancellation fee for
the orders cancelled by Tidbeat for the reasons specified under
clause 1(iii) of this cancellation and refunds policy. In case
of cancellations for the reasons attributable to Tidbeat or its
restaurant and delivery partners, Tidbeat shall not charge you
any cancellation fee.
However, in the unlikely event of an item on your order being
unavailable, we will contact you on the phone number provided to
us at the time of placing the order and inform you of such
unavailability. In such an event you will be entitled to cancel
the entire order and shall be entitled to a refund in accordance
with our refund policy.
We reserve the sole right to cancel your order in the following
in the event of the designated address falls outside the
delivery zone offered by us;
failure to contact you by phone or email at the time of
confirming the order booking;
failure to deliver your order due to lack of information,
direction or authorization from you at the time of delivery;
unavailability of all the items ordered by you at the time of
booking the order;
You shall be entitled to a refund only if you pre-pay for your
order at the time of placing your order on the Platform and only
in the event of any of the following circumstances:
your order packaging has been tampered or damaged at the time
us cancelling your order due to (A) your delivery location
following outside our designated delivery zones; (B) failure
to contact you by phone or email at the time of confirming the
order booking; or (C) failure to contact you by phone or email
at the time of confirming the order booking; or
you cancelling the order at the time of confirmation due to
unavailability of the items you ordered for at the time of
Our decision on refunds shall be at our sole discretion and
shall be final and binding.
In case of payment at the time of delivery, you will not be
required to pay for:
orders where the packaging has been tampered or damaged by us;
- wrong order being delivered; or
- items missing from your order at the time of delivery.
Terms of service
You agree and acknowledge that we shall not be responsible for:
The services or goods provided by the Merchant including, but
not limited, serving of food orders suiting your requirements
The Merchant's services or goods not being up to your
expectations or leading to any loss, harm or damage to you;
The availability or unavailability of certain items on the menu;
The details of the menu and price list available on the Platform
are based on the information provided by the Merchants.
You may not be able to avail our Services if your delivery
location is outside our current scope of Service. We will keep you
informed of the same at the time of confirming your order booking.
You understand that delivery periods quoted to you at the time of
confirming the order is an approximate estimate and may vary. We
will not be responsible for any delay in the delivery of your
You order will be only delivered to the address designated by you
at the time of placing the order on the Platform. We reserve the
right to cancel the order, in our sole discretion, in the event of
any change to the place of delivery and you shall not be entitled
to any refund for the same. Delivery in the event of change of the
delivery location shall be at our sole discretion.
You shall undertake to provide adequate directions, information
and authorizations to accept delivery. In the event of any failure
to accept delivery, failure to deliver within the estimated time
due to your failure to provide appropriate instructions, or
authorizations, then such goods shall be deemed to have been
delivered to you and all risk and responsibility in relation to
such goods shall pass to you and you shall not be entitled to any
refund for the same. Our decision in relation to this shall be
final and binding.
You understand that our liability ends once your order has been
delivered to you.
- Services provided:
You confirm that we shall not be responsible for any deficiency
in payment of consideration payable towards the goods purchased
from the Services.
Each purchase on the Service shall contain necessary
instructions to redeem the Services. The terms of the Services
set out in such document confirm such sale of Service. You shall
not be entitled to receive any credit, refund or cash back for
the value of the goods sold if you fail to redeem the goods
within the expiry date or in accordance with the terms therein.
You agree and acknowledge that neither us nor the Merchant shall
be liable in the event of you failing to adhere to the Terms of
You might be required to provide partial or full payment of the
order at the time placing an order.
We do not offer any refunds against goods already purchased from
the Platform unless an error that is directly attributable to us
has occurred during the purchase of such product or services.
We constantly strive to provide you with accurate information on
the Platform. However, in the event of an error, we may, in our
sole discretion, contact you with further instructions.
- If you use the Platform, you do the same at your own risk.
You agree that the Services shall be provided by us only during
the working hours of the relevant Merchants.
You need to place the order at a minimum of 6 hrs in advance for
the anticipated delivery time to allow the merchant to prepare,
pack and to Tidbeat to deliver the order. The time in which you
need to place an order may vary much higher for the custom made