This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of website.

Terms of use

  1. These terms of use (the "Terms of Use") govern your use of our website (the " Website"). The Website referred to as the "Platform". Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services on the Platform. By even merely using the Platform, you shall be contracting with Tidbeat and you signify your acceptance to the Terms of Use and other Tidbeat policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy) as posted on the Platform from time to time, which takes effect on the date on which you use the Services, and create a legally binding arrangement to abide by the same.
  2. The Platform is operated and owned by Tidbeat, a company incorporated under the Companies Act, 1956 and having its registered office at Plot No. C-45, Papireddy Nagar, Jagathgiri Gutta, Balanagar, Hyderabad – West Zone, 500037. For the purpose of these Terms of Use, wherever the context so requires, "you" shall mean any natural or legal person who has agreed to become a buyer or customer on the Platform by providing Registration Data while registering on the Platform as a registered user or as a Guest. The terms "Tidbeat", "we", "us" or "our" shall mean Tidbeat entity.
  3. Tidbeat enables purchasing the prepared food and beverages ("Platform Services") from participant restaurants/merchants by buyers. The buyers ("Buyer/s") can place orders ("Orders") from variety of products listed on the Platform and Tidbeat enables delivery of such orders at select localities of serviceable areas in Hyderabad ("Delivery Services"). The Platform Services and Delivery Services are collectively referred to as "Services". For the delivery services rendered, Tidbeat may charge you delivery fee (inclusive of applicable taxes whenever not expressly mentioned)
  4. These Terms of Use are subject to modifications at any time. We reserve the right to modify or change these Terms of Use and other Tidbeat policies at any time by posting changes on the Platform, and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Platform. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the other Tidbeat policies and note the changes made on the Platform. Your continued usage of the services after any change is posted constitutes your acceptance of the amended Terms of Use and other Tidbeat policies. As long as you comply with these Terms of Use, Tidbeat grants you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform. By accepting these Terms of Use, you also accept and agree to be bound by the other terms and conditions and Tidbeat policies (including but not limited to Cancellation & Refund Policy, Privacy Policy) as may be posted on the Platform from time to time.
  5. Use of Platform and Services
    1. Tidbeat neither make any representation or warranty as to specifics (such as quality, value, salability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the Platform nor does implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. Tidbeat accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
    2. Tidbeat is operating an online marketplace and assumes the role of facilitator, and does not at any point of time during any transaction on the Platform come into or take possession of any of the products or services offered by Merchant.
    3. Tidbeat is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Merchant and the Buyer. In case of complaints from the Buyer pertaining to food efficacy, quality, or any other such issues, Tidbeat shall notify the same to Merchant and shall also redirect the Buyer to the Merchant. The Merchant shall be liable for redressing Buyer complaints. In the event you raise any complaint on any Merchant accessed using our Platform, we shall assist you to the best of our abilities by providing relevant information to you, such as details of the Merchant and the specific Order to which the complaint relates, to enable satisfactory resolution of the complaint.
  6. Bookings and Financial Terms
    1. The Platform allows you to place food order bookings and we will, subject to the terms and conditions set out herein, enable delivery of such order to you.
    2. Tidbeat do not own, sell, resell on its own and/or do not control the Merchants or the related services provided in connection thereof. You understand that any order that you place shall be subject to the terms and conditions set out in these Terms of Use including, but not limited to, product availability and delivery location serviceability.
    3. As a general rule, all food orders placed on the Platform are treated as confirmed.
    4. However, upon your successful completion of booking an order, we may call you on the telephone or mobile number provided to confirm the details of the order, the price to be paid and the estimated delivery time. For this purpose, you will be required to share certain information with us, including but not limited to (i) your first and last name (ii) mobile number; and (iii) email address. It shall be your sole responsibility to bring any incorrect details to our attention.
    5. In addition to the foregoing, we may also contact you by phone and / or email to inform and confirm any change in the order, due to availability or unavailability or change in price of the order as informed by the Merchant. Please note change or confirmation of the order shall be treated as final. It is clarified that Tidbeat reserves the right to not to process your order in the event you are unavailable on the phone at the time we call you for confirming the order and such event the provisions of the cancellation and refund policy below shall be applicable.
    6. All payments made against the purchases/services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the purchases made on platform.
    7. You agree to pay us for the total amount for the order placed by you on the Platform. We will collect the total amount in accordance with the terms and conditions of these Terms of Use and the pricing terms set forth in the applicable menu.
    8. The final tax bill will be issued by the Merchant to the Buyer along with the order and Tidbeat is merely collecting the payment on behalf of such Merchant. All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes on the bill are being charged and determined by the Merchant. Tidbeat holds no responsibility for the legal correctness/validity of the levy of such taxes. The sole responsibility for any legal issue arising on the taxes shall reside with the Merchant.

      Disclaimer: Prices on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information supplied by Merchant be incorrectly reflected and in such an event Merchant may cancel such your order(s).

    9. The Merchant shall be solely responsible for any warrantee/guarantee of the food products sold to the Buyers and in no event shall be the responsibility of Tidbeat.
  7. Cancellations and Refunds
    1. Cancellation
      1. As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, Tidbeat shall have a right to charge you cancellation fee of a minimum INR 300 upto the order value (inclusive of applicable taxes), with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our restaurant and delivery partners. Tidbeat shall also have right to charge you cancellation fee for the orders cancelled by Tidbeat for the reasons specified under clause 1(iii) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to Tidbeat or its restaurant and delivery partners, Tidbeat shall not charge you any cancellation fee.
      2. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
      3. We reserve the sole right to cancel your order in the following circumstance:
        1. in the event of the designated address falls outside the delivery zone offered by us;
        2. failure to contact you by phone or email at the time of confirming the order booking;
        3. failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
        4. unavailability of all the items ordered by you at the time of booking the order;
    2. Refunds
      1. You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:
        1. your order packaging has been tampered or damaged at the time of delivery;
        2. us cancelling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or
        3. you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
      2. Our decision on refunds shall be at our sole discretion and shall be final and binding.
    3. In case of payment at the time of delivery, you will not be required to pay for:
      1. orders where the packaging has been tampered or damaged by us;
      2. wrong order being delivered; or
      3. items missing from your order at the time of delivery.
  8. Terms of service
    1. You agree and acknowledge that we shall not be responsible for:
      1. The services or goods provided by the Merchant including, but not limited, serving of food orders suiting your requirements and needs;
      2. The Merchant's services or goods not being up to your expectations or leading to any loss, harm or damage to you;
      3. The availability or unavailability of certain items on the menu;
    2. The details of the menu and price list available on the Platform are based on the information provided by the Merchants.
    3. You may not be able to avail our Services if your delivery location is outside our current scope of Service. We will keep you informed of the same at the time of confirming your order booking.
    4. You understand that delivery periods quoted to you at the time of confirming the order is an approximate estimate and may vary. We will not be responsible for any delay in the delivery of your order.
    5. You order will be only delivered to the address designated by you at the time of placing the order on the Platform. We reserve the right to cancel the order, in our sole discretion, in the event of any change to the place of delivery and you shall not be entitled to any refund for the same. Delivery in the event of change of the delivery location shall be at our sole discretion.
    6. You shall undertake to provide adequate directions, information and authorizations to accept delivery. In the event of any failure to accept delivery, failure to deliver within the estimated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you and you shall not be entitled to any refund for the same. Our decision in relation to this shall be final and binding.
    7. You understand that our liability ends once your order has been delivered to you.
    8. Services provided:
      1. You confirm that we shall not be responsible for any deficiency in payment of consideration payable towards the goods purchased from the Services.
      2. Each purchase on the Service shall contain necessary instructions to redeem the Services. The terms of the Services shall be governed by these Terms of Use and any other terms as set out in such document confirm such sale of Service. You shall not be entitled to receive any credit, refund or cash back for the value of the goods sold if you fail to redeem the goods within the expiry date or in accordance with the terms therein.
      3. You agree and acknowledge that neither us nor the Merchant shall be liable in the event of you failing to adhere to the Terms of Use.
      4. You might be required to provide partial or full payment of the order at the time placing an order.
    9. We do not offer any refunds against goods already purchased from the Platform unless an error that is directly attributable to us has occurred during the purchase of such product or services.
    10. We constantly strive to provide you with accurate information on the Platform. However, in the event of an error, we may, in our sole discretion, contact you with further instructions.
    11. If you use the Platform, you do the same at your own risk.
    12. You agree that the Services shall be provided by us only during the working hours of the relevant Merchants.
    13. You need to place the order at a minimum of 6 hrs in advance for the anticipated delivery time to allow the merchant to prepare, pack and to Tidbeat to deliver the order. The time in which you need to place an order may vary much higher for the custom made orders.