on the collection, use, disclosure and protection of your information
when you use our website located at
as “Tidbeat Platform” made available by Tidbeat (“Tidbeat”, “Company”,
“we”, “us” and “our”), a private company established under the laws
of India having its registered office at Plot No. C-45, Papireddy
Nagar, Jagathgiri Gutta, Balanagar, Hyderabad – West Zone, 500037. The
terms “you” and “your” refer to the user of the Tidbeat Platform. The
term “Services” refers to any services offered by Tidbeat whether on
the Tidbeat Platform or otherwise. Please read this Policy before
using the Tidbeat Platform or submitting any personal information to
Tidbeat. This Policy is a part of and incorporated within, and is to
By using the Tidbeat Platform and the Services, you agree and consent
to the collection, transfer, use, storage, disclosure and sharing of
your information as described and collected by us in accordance with
this Policy. If you do not agree with the Policy, please do not use
or access the Tidbeat Platform.
We may occasionally update this Policy and such changes will be posted
on this page. If we make any significant changes to this Policy, we
will endeavor to provide you with reasonable notice of such changes,
such as via prominent notice on the Tidbeat Platform or to your email
address on record and where required by applicable law, we will obtain
your consent. To the extent permitted under the applicable law, your
continued use of our Services after we publish or send a notice about
our changes to this Policy shall constitute your consent to the
Links to other websites
The Tidbeat Platform may contain links to other websites. Any personal
information about you collected whilst visiting such websites is not
governed by this Policy. Tidbeat shall not be responsible for and has
no control over the practices and content of any website accessed
using the links contained on the Tidbeat Platform. This Policy shall
not apply to any information you may disclose to any of our service
providers/service personnel which we do not require you to disclose to
us or any of our service providers under this Policy.
Information we collect from you
We will collect and process the following information about you:
Information you give us where applicable - This includes information
submitted when you:
Create or update your Tidbeat account, which may include your name,
email, phone number, login name and password, address, date of birth
and profile picture. If you sign in to the Tidbeat Platform through
third-party sign-in services such as Facebook, Gmail or any other
social networking or similar site (collectively, “SNS”), an option
of which may be provided to you by Tidbeat at its sole discretion,
you will be allowing us to pass through and receive from the SNS
your log-in information and other user data; or
Provide content to us, which may include reviews, ordering details
and history, favorite vendors, special merchant requests, contact
information of people you refer to us and other information you
provide on the Tidbeat Platform (“Your Content”).
Use our Services, we may collect and store information about you to
process your requests and automatically complete forms for future
transactions, including (but not limited to) your phone number,
- Correspond with Tidbeat for customer support.
- Report problems for troubleshooting.
If you sign up to use our Services as a merchant or a delivery
partner, we may collect location details, copies of government
identification documents and other details (KYC), call and SMS
Uses of your information
We use the information we collect for following purposes, including:
To provide, personalize, maintain and improve our products and
services, such as to enable deliveries and other services, enable
features to personalize your Tidbeat account.
To carry out our obligations arising from any contracts entered into
between you and us and to provide you with the relevant information
To administer and enhance the security of our Tidbeat Platform and
for internal operations, including troubleshooting, data analysis,
testing, research, statistical and survey purposes.
To provide you with information about services we consider similar
to those that you are already using, or have enquired about, or may
interest you. If you are a registered user, we will contact you by
electronic means (e-mail or SMS or telephone) with information about
To understand our users (what they do on our Services, what features
they like, how they use them, etc.), improve the content and
features of our Services (such as by personalizing content to your
interests), process and complete your transactions, make special
offers, provide customer support, process and respond to your
To generate and review reports and data about, and to conduct
research on, our user base and Service usage patterns.
To allow you to participate in interactive features of our Services,
if any; or
To measure or understand the effectiveness of advertising we serve
to you and others, and to deliver relevant advertising to you.
Disclosure and distribution of your information
We may share your information that we collect for following purposes:
With Partner Restaurants/Merchant: While you place a request to
order food through the Tidbeat Platform, your information is
provided to us and to the restaurants/merchants with whom you may
choose to order. In order to facilitate your food order processing,
we provide your information to that restaurant/merchant in a similar
manner as if you had made a food order directly with the restaurant.
If you provide a mobile phone number, Tidbeat may send you text
messages regarding the order’s delivery status.
For Crime Prevention or Investigation: We may share this information
with governmental agencies or other companies assisting us, when we
Obligated under the applicable laws or in good faith to respond to
court orders and processes; or
Detecting and preventing against actual or potential occurrence of
identity theft, fraud, abuse of Services and other illegal acts;
Responding to claims that an advertisement, posting or other content
violates the intellectual property rights of a third party;
Under a duty to disclose or share your personal data in order to
protect the rights, property, or safety of the Company, our
customers, or others, or in the event of a claim or dispute relating
to your use of our Services. This includes exchanging information
with other companies and organizations for the purposes of fraud
detection and credit risk reduction.
For Internal Use: We may share your information with any present or
future member of our “Group” (as defined below)or affiliates for our
internal business purposes The term “Group” means, with respect to
any person, any entity that is controlled by such person, or any
entity that controls such person, or any entity that is under common
control with such person, whether directly or indirectly, or, in the
case of a natural person, any Relative (as such term is defined in
the Companies Act, 1956 and Companies Act, 2013 to the extent
applicable) of such person.
- To fulfill the purpose for which you provide it.
We may share your information other than as described in this Policy
if we notify you and you consent to the sharing.
Data security precautions
We have in place appropriate technical and security measures to secure
the information collected by us.
Grievance officer and Tidbeat platform security
If you have any queries relating to the processing or usage of
information provided by you in connection with this Policy, please
email us at [email protected]